All of our products are made to order and therefore are not returnable unless the product is received damaged. In the case of damage please reach out to us within 3 days of receiving the package, with pictures of how the item(s) arrived to you and what they look like. Any items that show attempts to self repair will not be eligible for refund. Please allow for 3-4 business days for a response. If items show wear upon return the item(s) will not be eligible for refund.